Policies and terms
All of the designs you see in our shop are original to Jeneze Designs. Our designs are copyrighted, you do not have the right to copy or duplicate any of our designs. Please do not attempt to re-print, re-use or re-sell any of our designs without permission.
While Jeneze Designs takes all care to avoid errors, we accept no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production. You, The Client agree to proof read and approve all final copies before the production of artwork. Final proofs will be emailed to you so you can double check and proof read. Verbal approval via email is accepted.
No refunds or reprints are given after a final approved design has gone to print due oversights by your proof reading. We are not responsible for images that are supplied incorrectly (low resolution, incorrect color or blurred). YOU ARE RESPONSIBLE FOR APPROVAL OF PROOFS, PROOF READING AND ERRORS.
In the event of a need to reprint due to errors in content, the client must inform Jeneze Designs within 7 days of product acceptance (by proof of postal tracking notification). As with all print projects, payment for re-printed project MUST be prepaid.
The color of your proofs as they appear on your monitor are only a representation of the final printed piece and may vary slightly.
It is recommended that you have a couple of people read through and check over your proofs for spelling and grammatical content. Examine proofs several times over. Make sure you have not omitted any thing and also look for odd line breaks, symbol replacements that might be due to computer errors or font glitches. Clearly note any changes and location to the Jeneze Designs so we can make the changes necessary.
*** COMMUNICATION WITH Jeneze Designs ***
The majority of designer/client communication is normally via email, which assists all parties to keep track of correspondence. We will not take design instruction or changes via telephone.
All work requests must be in clear, concise writing, via email or via our order form. This means that you, the Client and Jeneze Designs can look back over emails for clarification if needed. Client revisions should be, to avoid any confusion, in a single document or email (if possible), in a legible, easy to understand manner. Changes sent through in different emails in a disorganized or hard to understand manner will result in confusion on both sides and may add additional design fees.
*** TYPOS AND GRAMMATICAL ERRORS ***
I am not responsible for typos and grammatical errors that you made in your wording. I am copying and pasting your text AS IS.
If we catch a typo, we’ll contact you to make sure it is okay to make the correction, but for best results please double check your order to make sure spelling is 100% correct. We’re happy to offer you 2 free rounds of design changes, any additional rounds of changes are $10 per round of designs.
There is always a proof sent to you before the file goes into printing; please read it carefully, checking spelling, syntax, colors, etc.
***PERSONAL INFORMATION AND PRIVACY***
Jeneze Designs collects personal information when you submit an order or a quote request. Personal information includes personally identifiable information such as your name, address, email address, or phone number, and that is not otherwise publicly available. When you place an order we ask for a phone number, billing and shipping address, and billing information.
We use your personal information to help us in fulfilling your requests for products and services. We will use your email address to send you promotional offers and new product information in regards to Jeneze Designs. It is understandable that you may not want to receive this information, so at any time, you may unsubscribe to any of our online e-mail promotions, updates, or newsletters by following the unsubscribe instructions in the body of any e-mail message.
We do not like to share our customers’ information. Jeneze Designs will not rent, sell, or share your personal information with other people or non affiliated companies except to provide products or services that you have requested. If you submit a different address for shipping other than for billing, the shipping information is only used to ship the package.